Last updated: 21 September 2026
This policy applies to orders placed on aspolywoodindustries.com with AS Polywood Industries (brand: Ecoright).
When you can return a product
You can return a product only if it is:
- received damaged, for example broken or cracked in transit;
- defective, that is, it has a manufacturing fault; or
- not what you ordered, such as the wrong product, size or quantity.
Products delivered in good condition and as ordered cannot be returned or exchanged.
How to report a problem
- Check the goods when they are delivered. If you can see transit damage, note it on the delivery receipt.
- Tell us within 15 days of delivery. Call or WhatsApp +91 98269 06262, or email aspolywoodindustries@gmail.com. Include your order number and photos or videos of the products and packaging.
- We will reply within 48 hours. We may ask for more photos or arrange an inspection.
What we do
Once we confirm the problem, you can choose either:
- a free replacement of the affected products, or
- a full refund of the amount paid for the affected products.
We arrange and pay for the pickup of the affected products. You pay no return freight for damaged, defective or wrong items.
Refunds
Approved refunds are paid by bank transfer to the account the payment came from, within 7 working days of approval.
Cancellation
You can cancel an order free of charge at any time before it is dispatched. If you have already paid, we refund the full amount within 7 working days.
Contact
AS Polywood Industries
Unit 1: 32-A, Sector C, Sanwer Road Industrial Area, Indore (M.P.) 452015
Unit 2: Plot 66-A, Sector-III, Pithampur 454774, Dist. Dhar (M.P.)
Phone / WhatsApp: +91 98269 06262
Email: aspolywoodindustries@gmail.com
See also our Shipping Policy and Terms & Conditions.